Returns & Refunds
Each print is produced individually to order through a specialist print-on-demand production partner. Every effort is made to ensure that your artwork arrives in excellent condition.
If there is a problem with your order, please get in touch through the Contact page.
Change of Mind
For eligible orders, UK customers may cancel their purchase within 14 days of receiving the goods, in accordance with applicable UK consumer law.
Please make contact within the 14-day period before returning an item so that return instructions can be provided.
Returned items should be unused, undamaged and carefully packaged. Unless the item is faulty, damaged, incorrect or not as described, the customer is responsible for the cost of returning it.
Personalised & Commissioned Artwork
Artwork that has been personalised or created specifically to a customer's individual requirements cannot normally be returned simply because the customer has changed their mind.
This does not affect statutory rights where an item is faulty, damaged, incorrect or not as described.
Damaged, Faulty or Incorrect Orders
If your artwork arrives damaged, has a printing or manufacturing fault, or you receive the wrong product, please make contact as soon as possible.
Please provide:
· Your order number
· A clear photograph of the artwork
· A photograph clearly showing the problem
· A photograph of the packaging if the artwork was damaged during delivery
Problems should preferably be reported within 30 days of delivery so that they can be investigated promptly with the production partner.
Where appropriate, a replacement or refund will be provided at no additional cost.
Do I Need to Return a Damaged Print?
Please do not return a damaged or defective product unless requested.
In many cases, photographs of the problem will be sufficient to arrange a replacement or refund.
Refunds
Approved refunds will be issued to the original payment method.
Once a refund has been processed, the time taken for the funds to appear in your account will depend on your bank or payment provider.
Exchanges
Because each artwork is produced individually to order, direct exchanges are not normally offered.
If you have ordered the wrong size or would prefer a different product, please make contact to discuss the available options. This does not affect any statutory cancellation rights that apply to your purchase.
Cancellations Before Production
Orders are sent for production shortly after they are placed.
If you need to change or cancel an order, please make contact as soon as possible. If production has not started, it may be possible to stop or amend the order.
Once production has begun, changes may not be possible.
Incorrect Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error, please make contact immediately. Once an order has entered production or been dispatched, it may not be possible to change the delivery address.
UK Delivery
At present, orders are available for delivery within the UK only.
Your Statutory Rights
Nothing in this Returns & Refunds Policy is intended to limit or exclude your statutory rights under UK consumer law.
Contact
For cancellations, returns, damaged orders or refund enquiries, please use the Contact page and include your order number where applicable.